Frequently asked questions

Why does Search/Ask-AI say there's no transcript?

Some videos don't have captions, are region-blocked, or the transcript isn't yet generated. Try reloading after a minute, or pick another language in the YouTube transcript panel.

What data do you collect?

We don't collect personal data from your browsing. We count feature usage (e.g., how often Search-AI runs) to prevent abuse. See the Privacy Policy.

Why do you need the listed permissions?

• activeTab & tabs: open links (e.g., pricing) and detect the current YouTube tab.
• identity: allow optional sign-in for license management.
• storage: save your license token and UI state (minimized/position).

How do I upgrade to Pro?

Go to skipvid.io/pro, choose a plan, complete checkout, and the extension unlocks automatically.

How do I contact support?

Email support@skipvid.io or use the form on the Support page.